I. Payment policy:
KASUNAIR has 2 payment methods, customers can choose the most convenient and suitable method for yourselves:
- Method 1: Customer will pays 100% for the order before delivery.
- Second method: customers will sign a contract with us. After receiving a first advance payment, we will produce your order. Next, when the order is finished, customers will make the rest of payment. Last but not least, the goods will be delivered after we received the payment.
- Note:
The transfer content states clearly the company name and the ordering item. After the making payment, we will contact you to confirm and proceed with the delivery. If after the agreed time KASUNAIR does not delivery or there is no response, the customer can send a complaint report directly to the head office address and request compensation if it can be proven that the delay affects your business.
For customers who need to buy large quantities for business or OEM, please contact directly. KASUNAIR will provide reasonable price policy. And payment will be made according to the contract. KASUNAIR Committed to transparent and legal business, selling quality products with clear origin.
I. Complaint handling policy:
- Receive all customer complaints related to the company's services.
- For all warranty cases, customers can contact KASUNAIR to do warranty procedures.
- The maximum time to resolve complaints is 03 (three) working days from the date we received the complaint report from the Customer. In case of force majeure, the two parties will negotiate.
III. Warranty policy:
1. Terms and coverage of warranty:
- Products requiring warranty must have a warranty period and are not in cases outside the warranty range; and
- The warranty applies to technical errors and damage caused by the Manufacturer, without human intervention; and
- Products are warranted according to supplier's regulations; and
- The warranty requester must present a warranty documentation or purchase invoice upon request of the warranty.
2. Cases beyond the warranty coverage:
- The warranty period has expired or the warranty documentation is lost
- The warranty documentation does not write specify the product code and date of purchase.
- The product code and the Warranty Certificate do not match or cannot be identified for any reason.
- Sản phẩm bị trầy xước do quá trình sử dụng lâu ngày.
- Sản phẩm bị bể móp, biến dạng do bị va đập.
- Khách hàng tự ý can thiệp vào máy của sản phẩm hoặc đem đến một nơi nào khác sửa chữa.
3. Điều kiện đổi trả hàng:
- Sản phẩm phát hiện bị lỗi của nhà sản xuất khi nhận hàng.
- Sản phẩm không giống hoàn toàn 100% với sản phẩm mà Quý khách đã đặt hàng trên website của KASUNAIR.
Note:
Khách hàng cần đổi trả hàng trong vòng 7 ngày làm việc tính từ thời điểm quý khách nhận hàng. Sản phẩm đổi trả cần nguyên vẹn nhãn mác, hộp, bao bì gốc của sản phẩm như khi Quý khách nhận hàng lúc đầu.
