Delivery Policy

Normally after receiving order information KASUNAIR will process the order within 24 hours and respond to the customer about payment and delivery. Delivery time is usually between 3-5 days from the date of order confirmation or as agreed with the customer when ordering.

However, there are cases where delivery takes longer but only occurs in force majeure situations such as the following:

• Our staff could not contact the customer by phone so we could not deliver the goods.
• The shipping address you provided is incorrect or difficult to find.
• The sudden increase in orders has slowed down order processing.

Regarding shipping fees, we use outsourcing shipping services so shipping fees will be calculated that depend on the location and the weight of the order according to the fees of that shipping department . When contacting to confirm the order with the customer, we will notify the specific fee to the customer.

For provincial customers who need to buy in large quantities or OEM if they need to buy products, we will use the delivery service of shipping companies and the fee will be calculated according to the fee of the shipping service providers or according to the contract agreement between the two parties.